Effective Date: September 14, 2026 | Last Updated: September 14, 2026
Introduction
Encore Surgical Supplies, LLC and its affiliates (“Encore Surgical Supplies,” the “Company,” “we,” “us,” or “our”) respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit our website at encoresurgicalsupplies.com (our “Website”) or use the Encore Surgical Supplies patient portal mobile application (our “App”), and our practices for collecting, using, maintaining, protecting, retaining, and disclosing that information. The Website and the App are collectively referred to as our “Services.”
This policy applies to information we collect:
- On the Website and through the App.
- In email, text, and other electronic messages between you and the Services.
- Through mobile and desktop applications you download from the Website or an authorized app store, which provide dedicated non-browser-based interaction between you and the Company.
It does not apply to information collected by:
- Us offline or through any other means, including on any other website operated by the Company or any third party; or
- Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Services.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using the Services, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Children Under the Age of 18
Our Services are not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Services. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on the Services, make any purchases through the Services, or provide any information about yourself to us, including your name, address, telephone number, or email address. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at (877) 219-6016 or info@encoresurgicalsupplies.com.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Services, including information:
- By which you may be personally identified, such as name, postal address, email address, telephone number, date of birth, or any other identifier by which you may be contacted online or offline (“personal information”);
- Related to your health or medical care that you or your healthcare provider submit in connection with orders for wound care supplies, such as wound care product needs, prescriptions, and insurance information (“health information”); and
- About your internet connection, the equipment you use to access our Services, and usage details.
We collect this information:
- Directly from you when you provide it to us.
- Automatically as you navigate through the Services. Information collected automatically may include usage details, IP addresses, device identifiers, and information collected through cookies and similar technologies.
- From healthcare providers and facilities involved in your care, where you have authorized them to share information with us in connection with your orders.
Information You Provide to Us. The information we collect on or through our Services may include:
- Information that you provide by filling in forms on our Services, including information provided at the time of registering for an account, enrolling in our supply program, placing an order, or requesting further services. We may also ask you for information when you report a problem with the Services.
- Records and copies of your correspondence (including email addresses), if you contact us.
- Details of transactions you carry out through our Services and of the fulfillment of your orders. You may be required to provide financial or insurance information before placing an order.
- Your search queries on the Services.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
- To present our Services and their contents to you.
- To provide you with information, products, or services that you request from us, including processing and fulfilling orders for wound care supplies.
- To provide you with notices about your account and orders.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To comply with our legal and regulatory obligations, including Medicare and other payor documentation requirements.
- To notify you about changes to our Services or any products or services we offer or provide through them.
- To fulfill any other purpose for which you provide the information.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please adjust your preferences at the time you provide your information or contact us as described in Choices About How We Use and Disclose Your Information.
Disclosure of Your Information
We may disclose aggregated or de-identified information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or that you provide as described in this privacy policy:
- To our subsidiaries and affiliates.
- To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- To healthcare providers, facilities, and insurers involved in your care or in the payment for your supplies.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- To enforce or apply our terms of use or terms of sale and other agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
We do not sell your personal information, and we do not share personal information with third parties for their own direct marketing purposes.
Data Retention
We retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to provide our Services to you, to comply with our legal, regulatory, tax, accounting, and reporting obligations, to resolve disputes, and to enforce our agreements. Retention periods vary by the type of information:
- Account information. Information associated with your user account (such as your name, contact details, and login credentials) is retained for as long as your account remains active. If you close your account or request deletion, we will delete or de-identify this information within 60 days, except as described below.
- Order, transaction, and delivery records. Records relating to orders, billing, claims, and proof of delivery are retained for 7 years from the date of service, as required by Medicare supplier standards and other applicable federal and state laws.
- Health information. Health information submitted in connection with your care and orders is retained in accordance with applicable federal and state healthcare recordkeeping requirements, generally for a period of 7–10 years, and longer where required by law.
- Correspondence and customer service records. Retained for [X] years from the date of the communication.
- Automatically collected information. Usage logs, IP addresses, and similar technical data are retained for up to 18 months, after which they are deleted or aggregated so that they no longer identify you.
When personal information is no longer required to be retained, we delete it or de-identify it in accordance with our internal data disposal procedures.
Deleting Your Information and Your Account
You may request deletion of your account and associated personal information at any time by:
- Using the account deletion option within the App;
- Visiting [URL of web-based account deletion request page]; or
- Emailing us at info@encoresurgicalsupplies.com with your request.
When you delete your account, we will delete or de-identify your personal information within 60 days, except that we may retain information where we are required or permitted to do so by law — including order, billing, claims, delivery, and health records subject to the retention periods described above — or where retention is necessary to resolve disputes, prevent fraud, or enforce our agreements. Information retained for these purposes will be used only for those limited purposes and protected in accordance with this policy.
Please note that we cannot delete personal information that we are legally required to retain, and deleting your account does not remove information from records maintained by your healthcare providers, facilities, or insurers.
Data Security
We have implemented administrative, technical, and physical safeguards designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include encryption of data in transit and at rest, access controls limiting information to personnel who need it, and regular review of our security practices.
The safety and security of your information also depends on you. Where you have chosen a password for access to certain parts of our Services, you are responsible for keeping that password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of information transmitted to our Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.
Cookies and Tracking Technologies
The Services use cookies and similar technologies (such as pixels and local storage) to operate the Services, remember your preferences, and understand how the Services are used. The information collected this way may include IP addresses, browser and device type, and usage details.
You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Services may then be inaccessible or may not function properly.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Tracking technologies. You can manage cookies through your browser settings as described above.
- Promotional communications. If you do not wish to have your contact information used by the Company to promote our own or third parties’ products or services, you can opt out at any time by adjusting your user preferences in your account profile, by following the unsubscribe instructions in any promotional email we send, or by emailing us at info@encoresurgicalsupplies.com. This opt-out does not apply to transactional or service communications, such as order confirmations, delivery notifications, and account notices.
Accessing and Correcting Your Information
You can review and change your personal information by logging into the Services and visiting your account profile page.
You may also send us an email at info@encoresurgicalsupplies.com to request access to, correct, or delete personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Your State Privacy Rights
Depending on where you live, you may have additional rights under state privacy laws, such as the right to know what personal information we have collected about you, the right to request deletion, and the right to correct inaccurate information. To exercise these rights, contact us using the information below. We will not discriminate against you for exercising any of these rights.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page, with the date of the most recent revision identified at the top of the page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page or within the App. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting this privacy policy to check for any changes.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, or to exercise any of the rights described in it, contact us at:
Encore Surgical Supplies, LLC
200 Rittenhouse Circle, East Building, Suite 4B, Bristol, PA 19007
Email: info@encoresurgicalsupplies.com
Phone: (877) 219-6016